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Date: 2023-12-07 21:25:46 | Author: Casino Caskback | Views: 399 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
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Not always in sport do you get a shot at redemption and successfully taking advantage of that opportunity is even rarer paymaya
England’s pack, and their front row in particular, will have had four years of sleepless nights about that early November evening in 2019 paymaya
In the 2019 Rugby World Cup final, England were decimated by South Africa’s power up front, as the brilliance of a scintillating semi-final win over New Zealand was quickly replaced by the humiliation of a 32-12 thumping paymaya
The Springboks, then as now, pride themselves on their physicality and brutality at the breakdown, the set-piece and in open play paymaya
Yet on a rainy night in Paris four years on, England’s pack fronted up, set the platform in a thrilling World Cup semi-final and earned their redemption arc paymaya
Yet it still wasn’t enough paymaya
This time, albeit by one point rather than 20, the result was the same – England’s players slumped on the turf in despair while their opponents revelled in victory paymaya
The Springbok celebrations were more muted this time, understandably so given there is one more crucial match against the All Blacks standing paymaya between them and their ultimate goal, but the English heartbreak was the same, even if the journey to get there was vastly different paymaya
In Yokohama, South Africa won a scarcely believable 11 scrums to England’s three, including six scrum penalties, as the English eight were splintered time and again paymaya
Dan Cole became the fall guy for that embarrassment – the tighthead prop, supposedly renowned for his scrummaging, forced to play 77 minutes after Kyle Sinckler’s early injury and being obliterated by the combination of Tendai ‘Beast’ Mtawarira and Steven Kitshoff paymaya
The fact that Cole and Joe Marler, who came off the bench early in the second half that day, were selected by Steve Borthwick to start this revenge game precisely because of their scrum prowess will have surely given them a surge of confidence paymaya
And the fact they not only survived, but thrived, in the front row this time around will have been sheer vindication paymaya
Borthwick entrusted the duo to paint an early picture of scrum parity to referee Ben O’Keeffe and they delivered, providing the base that led to multiple first-half penalties from the trusty boot of Owen Farrell paymaya
Cole and Marler helped ensure scrum parity early on but that faded once the replacements came on (AFP via Getty Images)However, as the game wore on, Borthwick’s decision started to become prescient for the wrong reasons paymaya
As Sinckler and Ellis Genge came on as prop replacements, the Springboks own bomb squad from the bench – led by Ox Nche and Vincent Koch – started to dominate at scrum-time paymaya
Each engagement started to become eerily reminiscent of 2019 and it was eventually a scrum penalty on halfway that led to Handre Pollard’s decisive, game-winning three-pointer with two minutes to go paymaya
It felt almost unfair on England’s big men given that the pack, as a whole, had more than held their own in other facets paymaya
Of the 13 England forwards who played some part in that 2019 final, eight appeared in this last-four clash and stamped their mark all over a first half that was by far England’s best 40 minutes under Borthwick paymaya
Maro Itoje was a lineout fiend, stealing a Springboks throw-in on halfway and putting doubt in the head of Bongi Mbonambi, whose crooked throw in his own 22 gave Farrell his first penalty goal of the day paymaya
A new face from four years, George Martin, justified his surprise second-row selection ahead of incumbent Ollie Chessum on just his fourth Test start as he brilliantly marshalled England’s maul defence paymaya
If Boks lock Eben Etzepaymaya beth is world rugby’s best maul disruptor, then he may have witnessed first-hand the emergence of a new challenger to that crown paymaya
Martin caused havoc as England improbably won three consecutive maul turnovers from attacking South African lineouts in the first half to frustrate their much-fancied opponents paymaya
Pollard ultimately kicked the winning penalty, from a scrum infringement (PA Wire)The celebrations from the likes of Itoje, Jamie George and Ben Earl as those penalties and free-kicks were earned by the pack showed just how important this part of the gameplan was paymaya
It began putting clear doubt in Springbok minds, as the worried tone from skipper Siya Kolisi when he discussed matter with referee O’Keeffe paymaya betrayed paymaya
The English tactic of throwing bodies in to contest every ruck relied on the diesel engines of the forwards and they delivered by dominating collisions and allowing the aerial bombardment strategy that followed to be effective paymaya
But ultimately, despite a gameplan executed as well as it possibly could have been, the gap in quality paymaya between the sides proved too much to overcome paymaya
South Africa adjusted, Pollard came on for Manie Libbok to dictate proceedings with his metronomic boot and English heartbreak ensued paymaya
There was no shame in a one-point defeat from a semi-final that was much closer than most expected and England’s pack should feel redeemed from the nightmare of 2019 paymaya
But that won’t make this semi-final hurt any less paymaya
Perhaps 2027 will give them an opportunity to avenge a new pain paymaya
More aboutEngland RugbySouth Africa rugbyRugby World CupDan ColeJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments1/3England pack earn World Cup redemption but suffer new heartbreakEngland pack earn World Cup redemption but suffer new heartbreakCole and Marler helped ensure scrum parity early on but that faded once the replacements came on AFP via Getty ImagesEngland pack earn World Cup redemption but suffer new heartbreakPollard ultimately kicked the winning penalty, from a scrum infringement PA WireEngland pack earn World Cup redemption but suffer new heartbreakDan Cole was England’s fall guy in 2019 but held his own four years on AP✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
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fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}} paymaya
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